We use a network of satellite offices throughout East Africa who share the same service driven philosophy. These offices are located in the following centers:
We have a hand on, consistent management team who is actively involved in the day to day planning of itineraries and operations.
Owner operated business.
Our staff is not only well trained, efficient and friendly but also well traveled. We invest in their education and schedule regular educational visits throughout East Africa.
We own our own fleet of vehicles to operate.
We believe in partnerships rather than client-supplier relationship.
We have excellent relationship with tourism stakeholders, so we have considerable influence in obtaining desired service as well as favours.
High quality, strongly differentiated and branded travel products
Ability to be flexible and to react to individual traveller needs and other change
Extensive network of travel service providers
Our key values are based on the promise of providing:
• knowledge and understanding of our customers needs
• recognizing the customer as our top priority.
• a wide variety of highest quality safari packages for all needs.
• reliable, accurate and quality information through our experienced travel people.
• unbeatable personalized service delivery.
• making affordable African vacation packages for our travelers.
We build on our core values daily through our people, the brands, our promotional campaigns and our easy-on-the-pocket pricing policies. We are defined by our core values in the delivery of quality, highly personalized and professional safari experiences to our esteemed customers.
Developing high-quality, strongly differentiated travel packages and service standards with our affiliated service providers.
Extending our network of strategic travel partners so that international guests will find packages and tours that are attractive to them.
Utilizing the benefits of global marketing to share the 'African Experience' with travelers of all nationalities, and enhance their lives with new vision of life.
Our operations headquarters in Nairobi, Kenya continues to forge strong partnerships with travel agents around the world so as to provide affordable safaris. Our investment in marketing, technology and communication infrastructure makes it easier for our sales team to maximize the value for your holiday investment.
In Zaruma Safaris! The customer is at the heart of everything we do. All our efforts are geared to add value and traveler’s satisfaction from their African vacation. Our products are marketed in over 100 countries, therefore what we do and how we do it has far much reaching implications to our customers.
A vacation is more than taking a break. It is about broadening ones horizons and enhancing ones life-style. To this end we are committed to providing a service-driven leisure experience that is also an education about the planet we live upon and which our children will inherit.
The success of your vacation depends on the symphony of the booking agents, the sales team and the driver guides with you in the field. Coordination and teamwork is therefore very essential for the success of your safari vacation in Africa. Zaruma personnel are continuously trained in team building and outdoor schools to enable synchronous service delivery
We are strong proponents of personal development of our staff members. We realize that without continuously training our staff, we risk adapting our service delivery in a constantly changing industry. We undertake on-the-job training for the staff in furthering courses like guiding, interpretation and visitor education, visitor handling and hospitality.
Zaruma Safaris! Strives to be an exceptional place for people to work and operate on the basis of mutual respect for all employees and insist on the highest ethical and professional conduct.
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